What are your lead times?
- Table Lamps | 7-10 Weeks
- Sconces and Pendants | 6-9 Weeks
- Side Tables | 10-12 Weeks
- Hand Built Products | 10-14 Weeks
- Lead time starts from receipt of 50% deposit. Orders must be paid in full to be shipped.
Please use these as guidelines only.
Where do you ship to?
All of our products are available for shipping in the U.S. Currently we are not able to make arrangements for international shipping ourselves. However, if you would like to make your own arrangements to ship any of our products internationally we can assist you. Many of our packages are fairly sizable to ensure products are shipped safely and cannot ship to PO Boxes. If you have any questions regarding shipping please email info@shophwangbishop.com.
How long will my product take to ship?
To see the estimated lead time on each individual product, please consult the description on the product page.We ship our lighting products via UPS Ground which typically takes 3-5 days.You will receive a tracking number from UPS when your item has shipped. Glaze Sample orders are shipped vis USPS with no tracking number. You will receive a notification when your Glaze Samples have shipped. Please don't hesitate to email us at info@shophwangbishop.comif you have any questions about the delivery of your item.
My order has arrived broken! What do I do? (UPS Freight Claim Information)
We take great pride in the quality and craftsmanship of our products. If you received a damaged or defective item, please get in touch with us ASAP! Hwang Bishop examines each item to ensure that it is in perfect condition before shipping. The carrier is responsible for the merchandise from the time the package is picked up until the actual delivery.
Upon delivery, the recipient is responsible for inspecting the boxes for any signs of possible damage, such as a crushed or pierced boxes or any rattling that might indicate concealed damage. The purchaser must note such damages on shipping receipt from carrier before accepting and signing for the package. The recipient must open and inspect the content of all boxes immediately upon arrival. Should there be any issues upon delivery, please contact us immediately at info@shophwangbishop.com or 401.245.9557 for assistance.
Any damages must be reported within 2 business days to qualify, and all boxes and packing materials must be saved until the claim is approved. In case of damages from UPS, Hwang Bishop is responsible for filing a claim and must be notified by the recipient within 2 business days.
Do you accept returns?
All of our pieces at Hwang Bishop are made to order. Due to the nature of our process, we do not accept returns or exchanges for any reason other than damage or defect. We understand that shopping online can be tricky - especially when getting a sense of glazes, colors and finishes. Due to differences in monitors there may be some variation in color between the actual finish colors and the final colors when viewed on your screen. We do not guarantee a color match with your screen image.
If you are unsure about a glaze finish, please visit our glazes page to order samples before placing an order. If you are interested in matching a particular color, email us for a swatch at info@shophwangbishop.com. If you have any questions or concerns please don’t hesitate to reach out to us prior to placing your order.
Please Note: We sell a handmade product. Variation in glaze application should be expected and celebrated!
Can I cancel or change my order?
Order changes or cancellations must be made within 24 hours of purchase and are subject to a 10% fee. Any order changes or cancellations after 24 hours may be approved by Hwang Bishop on a case-by-case basis. Changes after 24 hours are subject to a 20% change fee, and cancellations after 24 hours are subject to a 50% cancellation fee. Custom orders (including custom color and custom sizing) are not refundable. Hwang Bishop is not responsible for installation charges, damages during installation or any conditions beyond our control.
How do I order glaze samples?
Glaze samples in any of our standard glaze finish options can be ordered here.
Can I order a custom glaze finish?
For Trade Members Only: Yes! We offer a custom color option. Please email custom color inquiries to info@shophwangbishop.com and send us a paint chip* for reference. Custom color is priced at $300.00 net per color (not per item) and includes a strike off for approval. Custom color lead time is 9-12 weeks from receipt of purchase order, 50% minimum deposit, and paint chip (5-6 weeks for strike off plus 4-6 weeks from written approval of strike off to complete order).
*Glaze finish will be made to compliment the paint chip color as close as possible with a default gloss glaze.
Can I order a custom product?
For Trade Members Only: Most likely yes! Custom product inquires can be sent to info@shophwangbishop.com with a description, details and sketch up of the product you want to purchase.
Have other questions?
Feel free to email us at info@shophwangbishop.com.